A few days ago, Telespree Communications made an announcement concerning Virgin Mobile USA's deployment of their company's solution to automate its mobile handset programming process. Telespree Communications is one of the the leading device based self-service platform provider for wireless carriers and Mobile Virtual Network Operators (MVNOs).On the other hand, Virgin Mobile USA is a major national provider of wireless communications services. They are known for offering services that have no annual contracts and serving nearly five million customers.
The company has began incorporating the Telespree programming solution on Virgin Mobile USA handsets in the third quarter 2007. The implementation of the OTA solution in all new handsets is part of their plans for the future.
Telespree technology has been deployed for first time programming of new Virgin Mobile USA devices. It is also employed for existing users who want to change or upgrade their mobile phones. Using wireless technology from Telespree, the mobile phone becomes automatically programmed. The process eliminates manual inputs or assistance from customer care agents.
This highly anticipated self-service solution is designed to streamlines wireless device programming and provisioning of voice and data devices. It is expected that the platform will deliver secure authentication and over-the-air device programming to any non-active, wireless device without customer care or inputs.
Wireless carriers may be able to offer 100% automated device programming as well as service enrollment and ongoing account maintenance to customers and retail channels if this process is proven to be successful. They will be able to benefit from customer support costs and the users will have improved experience.
Perhaps other mobile service providers will be drawn towards Telespree's solution. This process does have good advantages and undoubtedly other wireless companies will explore the possibility of using it for their operations.
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